Use approved WhatsApp Business messaging to support appointments, reminders, reports, follow-ups and service communication.
Common workflows
- Appointment confirmation and rescheduling
- Queue, visit and follow-up notifications
- Approved diagnostic-report delivery workflows
- Payment, prescription or care-plan reminders where appropriate
- Two-way enquiry routing and service support
- Integration with HMS, CRM, laboratory and scheduling systems
Responsible implementation
Messaging must use appropriate consent, approved templates, access controls and retention practices. The organisation remains responsible for its lawful basis, clinical communication rules and patient-consent process. Sensitive clinical information should be minimised and protected.
Discuss a WhatsApp integration
WhatsApp and Meta approval, messaging charges and template acceptance are controlled by their respective platforms and are not guaranteed by Trinity Holistic Solutions.