Application: Trinity Business Manager
Package name: com.trinityholisticsolutions.trinitybusinessmanager
Provided by: Trinity Holistic Solutions
Effective date: 31 August 2026
Last updated: 31 August 2026
1. About this policy
This Privacy Policy explains how Trinity Holistic Solutions (“we”, “us”, “our”) collects, uses, shares and protects information in connection with the mobile application Trinity Business Manager (the “App”), distributed on Google Play under the package name com.trinityholisticsolutions.trinitybusinessmanager.
The App is a business management and enterprise resource planning tool. Organisations (“Business Customers”) use it to run their own operations, including customers, sales, inventory, staff, expenses, visits and reporting. Individuals use the App as authorised users of a Business Customer.
This policy applies only to this App. It does not apply to other products offered by Trinity Holistic Solutions.
2. Information we collect
2.1 Account and identity information
Name, email address, phone number, organisation name, assigned role and permissions, and branch or location assignment. We use this to create and authenticate accounts, apply role-based access permissions, and associate a user with their organisation.
2.2 Business records entered by users
Authorised users enter business data into the App. Depending on the modules an organisation uses, this may include customer and contact records, vendor records, employee records, products and services, quotations, sales orders, invoices, payments, expenses, inventory records, visit records and attached documents.
This data belongs to the Business Customer. We process it on their behalf in order to provide the service.
2.3 Device and diagnostic information
Device model, operating system version, app version, a unique installation identifier, IP address, and crash and error reports. We use this to operate the service, maintain security and diagnose faults.
2.4 Location information
Where an organisation enables field features such as visit tracking or GPS check-in, the App collects device location at the moment the user performs that action, and only while the relevant device permission is granted. Location permission can be withdrawn at any time in your device settings; the rest of the App continues to work without it.
2.5 Camera, images and text recognition
The App can use the camera and photo storage so users can scan business cards, capture expense receipts, and attach images or documents to business records. Text recognition on captured images is performed to extract details such as names and amounts. Images are uploaded only when a user chooses to capture or attach them.
2.6 Biometric authentication
Where a user enables biometric sign-in, authentication is performed entirely by the device operating system. We do not collect, receive, transmit or store biometric data. The App only receives confirmation that the device verified the user.
2.7 What we do not collect
We do not collect your device contacts, SMS messages, call logs, the list of installed applications, or browsing activity outside the App.
3. How we use information
- To provide, operate and maintain the App
- To authenticate users and enforce role-based access permissions
- To keep each organisation’s data separated from every other organisation’s data
- To provide customer support
- To diagnose faults and improve reliability and performance
- To send notifications relating to the user’s own business activity
- To comply with legal, tax and regulatory obligations
We do not sell personal information. We do not use business data for advertising. We do not use customer data to train machine learning models.
4. Legal basis
Where applicable law requires a legal basis for processing, we rely on: performance of our contract with the Business Customer; our legitimate interests in security, fault diagnosis and service improvement; your consent for optional device permissions such as location and camera; and compliance with legal obligations.
5. Sharing of information
We do not sell personal information and we do not share it for advertising purposes.
Within your organisation. Data entered into the App is visible to other authorised users of the same organisation, according to the roles and permissions configured by that organisation’s administrator.
Service providers. We use third parties to host and operate the service. They process data only on our instructions and under confidentiality obligations. The categories we use are: cloud hosting and database infrastructure; application crash and error reporting; push notification delivery; and email, SMS or messaging delivery where an organisation enables those features.
Legal reasons. We may disclose information where required by law, regulation, legal process or an enforceable governmental request, or to protect the rights, safety or property of our users or the public.
Business transfers. If our business is involved in a merger, acquisition or sale of assets, information may be transferred, remaining subject to this policy.
6. Security
We apply technical and organisational measures to protect information, including encryption of data in transit using TLS, encryption of stored data, role-based access control, separation of each organisation’s data, authentication and session controls, and logging of significant actions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain personal and business data for as long as the Business Customer’s account remains active and for as long as necessary to provide the service.
Following closure of an account, we delete or anonymise the associated data within 90 days, except where a longer retention period is required by law, including accounting and tax record-keeping obligations. Crash and diagnostic logs are retained for a shorter period and then deleted.
8. Your rights and account deletion
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion, restrict or object to certain processing, receive your information in a portable format, withdraw consent where processing relies on consent, and lodge a complaint with a data protection authority.
If you use the App as an authorised user of an organisation, please raise requests with that organisation’s administrator first, as they control the data. You may also contact us directly.
To request deletion of your account and associated personal data, email contact@trinityholisticsolutions.com with the subject line “Account Deletion Request”, stating your registered email address and organisation name. We will acknowledge the request within 7 days and complete verified deletions within 30 days, other than data we are legally required to retain.
9. Children
The App is a business tool intended for people aged 18 and over. It is not directed at children and we do not knowingly collect personal information from children. If we become aware that we have, we will delete it.
10. International transfers
Data is processed on infrastructure operated by us and by our hosting partners. Where information is transferred outside your country of residence, we apply the safeguards required by applicable law.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date above will reflect any change. Where a change is significant, we will notify Business Customers through the App or by email. Continued use of the App after a change takes effect indicates acceptance of the revised policy.
12. Contact us
Trinity Holistic Solutions
Email: contact@trinityholisticsolutions.com
Phone: +91 81795 08852
Address: Garnet, E-1808, Rainbow Vistas Rock Garden, Moosapet, Opp IDL, Hyderabad 500018, Telangana, India